Next-Generation Cabling Systems
DTECH®, XG®, PatchKit® are registered trademarks of the DTECH Group of Companies. © 2026. All rights reserved. All trademarks are the property of their respective owners.
Version 3.0 | Effective Date: 2025 | Governing Law: England & Wales
86–90 Paul Street, London, EC2A 4NE | Company No. 10652546 | VAT No. 353964372
These Terms and Conditions of Sale (“Conditions”) govern all sales of Goods and Services by DTECH® (DTECH Cabling Systems (UK) Limited) to any Buyer, whether via direct account, online order, telephone, written order, or any other means. By placing an order, the Buyer agrees to be bound by these Conditions in their entirety to the exclusion of all other terms. These Conditions apply to both business-to-business (B2B) and direct online consumer transactions, subject to applicable statutory consumer rights which shall not be excluded.
In these Conditions, the following definitions apply:
“DTECH” means DTECH Cabling Systems (UK) Limited, a company registered in England and Wales (Company No. 10652546), having its registered office at 86–90 Paul Street, London, EC2A 4NE, and trading as DTECH®.
“Buyer” means any person, business, company, or entity that purchases or agrees to purchase Goods from DTECH, whether via a credit account, online order, telephone, or other means.
“Business Buyer” means a Buyer who is purchasing Goods in the course of a business, trade, or profession and not as a consumer.
“Consumer Buyer” means a Buyer who is a natural person acting wholly or mainly outside their business, trade, or profession, purchasing Goods through DTECH’s online store or other direct channel.
“Contract” means the contract between DTECH and the Buyer for the sale and purchase of Goods, incorporating these Conditions and any written quotation, order acknowledgement, or special terms agreed in writing.
“Goods” means all products, cables, connectivity solutions, accessories, components, and any custom-manufactured or bespoke items supplied by DTECH to the Buyer.
“Credit Account” means a trading account established with DTECH allowing the Buyer to purchase Goods on deferred payment terms.
“Credit Limit” means the maximum outstanding balance permitted on a Credit Account as notified by DTECH from time to time.
“Trade Credit Insurer” means any insurer with whom DTECH holds a trade credit insurance or debtor insurance policy.
“Insolvency Event” means any of the events listed in Clause 18 of these Conditions.
“Romalpa Clause / Retention of Title” means the provisions set out in Clauses 10 and 11 of these Conditions under which legal title to Goods remains with DTECH until full payment is received.
“Force Majeure Event” means any event beyond DTECH’s reasonable control as described in Clause 19.
“Invoice Date” means the date appearing on DTECH’s invoice issued to the Buyer.
“GDPR” means the UK General Data Protection Regulation and the Data Protection Act 2018, as amended.
“Intellectual Property Rights” means all patents, copyrights, design rights, trademarks, trade secrets, database rights, and any other intellectual or industrial property rights anywhere in the world.
2.1 These Conditions apply to and govern every Contract between DTECH and the Buyer. All prior representations, negotiations, or arrangements are superseded by these Conditions unless expressly incorporated in writing.
2.2 No order placed by the Buyer shall constitute a binding Contract until DTECH has issued a written order acknowledgement or confirmation, or has commenced fulfilment of the order, whichever is the earlier.
2.3 Any terms or conditions submitted by the Buyer (including those on a purchase order or other document) are expressly rejected and shall not form part of any Contract, whether or not DTECH has objected to them specifically.
2.4 DTECH reserves the right to decline any order at its sole discretion without liability.
2.5 Online orders placed through DTECH’s website are subject to these Conditions in addition to any supplementary online ordering terms displayed at checkout. Consumer Buyers retain all statutory rights under applicable consumer protection legislation, which these Conditions do not seek to exclude.
3.1 Quotations issued by DTECH are valid for thirty (30) days from the date of issue unless otherwise stated and are subject to availability. DTECH reserves the right to withdraw or revise a quotation at any time before acceptance.
3.2 All prices quoted are exclusive of VAT and any applicable taxes, duties, levies, or customs charges, which shall be payable by the Buyer in addition at the applicable rate.
3.3 DTECH reserves the right to adjust prices without notice to reflect changes in raw material costs, currency fluctuations, supplier price increases, transport costs, or regulatory changes, prior to acceptance of an order. Once an order is confirmed in writing by DTECH, the price shall be fixed unless the Buyer requests or DTECH agrees to material specification changes.
3.4 Where Goods are exported, any duties, import tariffs, or customs clearance costs applicable in the destination country shall be the sole responsibility of the Buyer.
3.5 Typographical or administrative errors in pricing, specifications, or any published material are subject to correction by DTECH at any time without liability.
4.1 The Buyer is solely responsible for ensuring the accuracy and completeness of its order, including all technical specifications, quantities, and any applicable standards or regulatory requirements.
4.2 Where Goods are manufactured or supplied to the Buyer’s specification, DTECH’s obligations are limited to manufacturing in accordance with the specification provided. DTECH makes no warranty as to suitability or fitness for the Buyer’s intended purpose unless expressly confirmed in writing.
4.3 DTECH reserves the right to make minor technical or specification changes to Goods that do not materially affect their performance, to comply with safety, regulatory, or statutory requirements, or to substitute equivalent components where stated components are unavailable.
4.4 For bespoke or custom-manufactured cables and products, DTECH may manufacture and deliver within plus or minus ten percent (±10%) of the ordered quantity. Pricing will be adjusted pro rata accordingly.
4.5 Special or custom-manufactured items are non-cancellable and non-returnable once manufacture has commenced (see Clause 16).
4.6 The Buyer shall indemnify DTECH in full against all losses, claims, liabilities, costs, and expenses arising from DTECH’s use of any specification, design, or materials supplied by the Buyer that infringes the Intellectual Property Rights of any third party.
5.1 Credit accounts are available to Business Buyers subject to satisfactory credit vetting, trade references, and approval by DTECH and, where applicable, DTECH’s Trade Credit Insurer.
5.2 DTECH reserves the right at any time, and without notice or obligation to provide reasons, to: (a) decline to open a credit account; (b) reduce or withdraw a Credit Limit; (c) require payment in advance or additional security; or (d) suspend or terminate credit facilities.
5.3 DTECH may conduct credit reference searches and share Buyer information with credit reference agencies, trade associations, and its Trade Credit Insurer as necessary to manage and assess credit risk. The Buyer consents to such use of its information.
5.4 DTECH’s Trade Credit Insurer may set, reduce, or withdraw credit cover in respect of any Buyer at any time. In such event, DTECH may at its sole discretion: (a) require payment in advance for all future orders; (b) reduce the Credit Limit to reflect reduced insurer cover; or (c) suspend deliveries until alternative payment arrangements are agreed.
5.5 DTECH’s credit decisions are not subject to challenge by the Buyer, and DTECH shall not be liable for any loss suffered by the Buyer as a result of changes to credit facilities.
6.1 Unless a Credit Account has been established, all orders must be paid in full at the time of order (net cash with order).
6.2 Business Buyers with an approved Credit Account shall pay all invoices within thirty (30) days of the Invoice Date unless alternative terms have been agreed in writing. Time of payment is of the essence.
6.3 Payment must be made in the currency specified on the invoice by bank transfer, credit/debit card, or such other method as DTECH may approve in writing.
6.4 DTECH may invoice each instalment or part-delivery separately, and each invoice shall be treated as an independent payment obligation.
6.5 If any payment is not received in full by the due date, DTECH shall be entitled, without prejudice to any other right or remedy, to:
(a) charge interest on the overdue amount at the rate of eight percent (8%) per annum above the Bank of England base rate from the due date until actual payment, accruing daily and compounding monthly, both before and after any judgement;
(b) claim fixed statutory debt recovery compensation under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable;
(c) suspend all further deliveries and/or credit facilities until all overdue amounts (including interest) are paid in full;
(d) cancel any outstanding orders without liability;
(e) appropriate any payment received to any outstanding invoice or debt at DTECH’s sole discretion; and
(f) report the overdue debt to DTECH’s Trade Credit Insurer and initiate a claim under DTECH’s trade credit insurance policy.
6.6 The Buyer shall not be entitled to withhold, set off, deduct, or make any counterclaim against any payment due to DTECH without prior written agreement.
6.7 If DTECH reasonably believes that the Buyer’s ability to pay is in doubt, DTECH may require payment in advance or satisfactory security before fulfilling any order.
6.8 Where payment cannot be made by the Buyer by reason of currency controls, banking restrictions, international sanctions, governmental prohibitions, or any other impediment operating in or affecting the Buyer’s country or banking system, the payment obligation shall not be discharged or suspended. The full amount invoiced shall remain due and outstanding, interest shall continue to accrue under Clause 6.5(a), and DTECH shall be entitled to exercise all rights and remedies available to it under these Conditions and applicable law. The Buyer shall immediately notify DTECH in writing upon becoming aware of any such impediment and shall take all steps reasonably available to it to effect payment through alternative means, including alternative currencies, alternative banking channels, or payment from a third-party jurisdiction, as DTECH may direct.
7.1 DTECH maintains trade credit insurance to protect against non-payment and bad debts. The Buyer acknowledges and agrees that:
(a) DTECH may share details of the Buyer’s account, payment history, outstanding balances, and credit exposure with DTECH’s Trade Credit Insurer at any time;
(b) the Trade Credit Insurer may conduct its own creditworthiness assessment of the Buyer;
(c) the Trade Credit Insurer may at any time set, reduce, or withdraw credit insurance cover in respect of the Buyer;
(d) DTECH is under no obligation to extend or maintain credit terms if insurance cover is unavailable or withdrawn; and
(e) DTECH may pursue recovery of unpaid debts directly and/or through its insurer concurrently.
7.2 In the event of non-payment, DTECH reserves the right to assign its rights to recover the debt to its Trade Credit Insurer. The Buyer hereby consents to any such assignment.
7.3 The Buyer shall, upon reasonable request, provide DTECH and/or DTECH’s Trade Credit Insurer with financial information, audited accounts, or other documentation as may be reasonably required to assess creditworthiness. Failure to provide such information may result in suspension of credit facilities.
7.4 Nothing in this Clause limits DTECH’s right to pursue the Buyer for all outstanding sums by any available legal means.
8.1 Any delivery date or time quoted by DTECH is an estimate only. DTECH shall use reasonable endeavours to deliver by the estimated date but shall not be liable for any loss, damage, or expense arising from delay in delivery, howsoever caused.
8.2 DTECH reserves the right to make delivery in instalments. Each instalment shall constitute a separate contract. Failure to deliver one instalment shall not entitle the Buyer to repudiate the remaining Contract.
8.3 Where DTECH arranges carriage to the Buyer’s address, the carrier shall be deemed to be the agent of the Buyer. Risk of damage or loss in transit passes to the Buyer upon handover to the carrier (see Clause 9).
8.4 The Buyer shall inspect all Goods upon delivery and must report any shortage, visible damage, or incorrect delivery to DTECH and the carrier in writing within three (3) business days of the date of delivery. Failure to do so shall be deemed acceptance of the delivery in good condition and correct quantity.
8.5 Non-delivery must be reported to DTECH in writing within seven (7) days of the estimated or scheduled delivery date. Failure to notify within this period shall absolve DTECH of liability for non-delivery.
8.6 Deliveries will be made to the address specified in the Buyer’s order. Additional costs arising from incorrect addresses or failed delivery attempts shall be charged to the Buyer.
8.7 For all international and export shipments, DTECH’s standard delivery terms are FOB (Free On Board) or FCA (Free Carrier) per Incoterms 2020, at the Buyer’s preference. All other Incoterms including CPT, CIF, DAP, and DDP are available on request only and must be expressly agreed in writing by an authorised director of DTECH on a per-order basis. Where any such alternative terms are agreed, DTECH’s Force Majeure provisions under Clause 19 shall apply in full, and any demurrage, port storage, detention, re-routing, or ancillary charges arising from a Force Majeure Event shall be for the Buyer’s account.
9.1 Risk in the Goods shall pass to the Buyer at the time of delivery as defined in Clause 8.
9.2 Delivery shall be deemed to have taken place: (a) where DTECH despatches Goods via a carrier, at the time of handover to the carrier; (b) where the Buyer collects, at the time DTECH notifies the Buyer the Goods are ready for collection; or (c) where delivered directly, at the point of physical receipt.
9.3 The Buyer shall be responsible for insuring the Goods from the point risk passes under this Clause.
10.1 Legal and equitable title to and ownership of all Goods supplied by DTECH shall remain vested in DTECH and shall not pass to the Buyer until DTECH has received, in cleared funds, full payment of: (a) all sums due in respect of the Goods; and (b) all other sums due and payable by the Buyer to DTECH under this or any other contract.
10.2 Until title passes to the Buyer under Clause 10.1, the Buyer shall:
(a) hold the Goods as DTECH’s fiduciary agent and bailee only;
(b) store the Goods separately from its own goods and those of any third party, in a secure and appropriate manner, clearly identified and labelled as DTECH’s property;
(c) not remove, alter, or obscure any identification marks, serial numbers, or labelling applied to the Goods by DTECH;
(d) keep the Goods insured for their full replacement value with a reputable insurer, noting DTECH’s interest on the policy, and immediately provide DTECH with evidence of such insurance upon request;
(e) immediately notify DTECH if any third party seeks to levy execution upon, attach, or otherwise interfere with the Goods;
(f) not pledge, charge, assign, mortgage, or otherwise encumber the Goods as security for any debt or obligation; and
(g) account to DTECH for all proceeds, including insurance proceeds, arising from any dealing with the Goods prior to title passing.
10.3 Subject to Clause 10.4, the Buyer may resell or use the Goods in the ordinary course of its business before title has passed, but any such resale shall be as DTECH’s fiduciary agent, and the Buyer shall hold the proceeds of sale on trust for DTECH to the extent of the amounts owed to DTECH.
10.4 The Buyer’s right to deal with the Goods under Clause 10.3 shall automatically cease immediately upon the occurrence of any Insolvency Event (Clause 18) or breach of any payment obligation.
10.5 Notwithstanding that title has not passed, DTECH may at any time commence proceedings to recover the price of the Goods.
10.6 If the Goods are incorporated or commingled with other goods, DTECH shall be entitled to a proportionate equitable interest in the resulting mixed goods or product to the value of DTECH’s unpaid Goods.
10.7 Where Goods are exported to or stored in a jurisdiction outside England and Wales, the Buyer acknowledges that DTECH’s retention of title under this Clause 10 may require registration, filing, notification, or other perfection steps under the laws of the relevant jurisdiction in order to be enforceable against third parties, insolvency officeholders, or secured creditors in that jurisdiction. The Buyer shall, at its own cost and upon DTECH’s written request, take all steps necessary to register, perfect, or otherwise give effect to DTECH’s title interest under applicable local law, including executing any documents, making any filings, or providing any consents required for that purpose. Failure by the Buyer to comply with this Clause shall constitute a material breach of the Contract. DTECH’s rights under English law are not diminished or waived by any failure of local registration, and DTECH reserves the right to take independent steps to register or protect its title interest in any jurisdiction at the Buyer’s expense.
11.1 Until title in the Goods passes to the Buyer in accordance with Clause 10, DTECH shall have the right, at any time, to require the Buyer to deliver up the Goods to DTECH forthwith.
11.2 If the Buyer fails to deliver up the Goods immediately upon demand, DTECH shall be entitled, without prior notice and without liability, to enter any premises owned, occupied, or controlled by the Buyer (or any third party, where the Buyer has the authority to grant access) in which the Goods are situated, and to repossess and remove the Goods. The Buyer hereby grants DTECH an irrevocable licence to enter such premises for this purpose.
11.3 DTECH shall bear no liability to the Buyer or any third party in respect of any damage to property or business disruption arising from the exercise of its rights under this Clause 11, save for damage caused by DTECH’s gross negligence.
11.4 DTECH’s exercise of its rights under this Clause 11 shall not constitute termination of the Contract, and DTECH may still pursue any outstanding sums owed by the Buyer.
12.1 Warranty terms applicable to the Goods are set out in DTECH’s separate Warranty Terms document, which is incorporated into the Contract by reference and is available at www.dtechcables.com or upon written request to DTECH. In the event of any conflict between the Warranty Terms and these Conditions, these Conditions shall prevail except in respect of warranty-specific matters which shall be governed by the Warranty Terms.
12.2 For Business Buyers, all implied warranties, conditions, or terms not expressly set out in these Conditions or the Warranty Terms are excluded to the maximum extent permitted by law.
12.3 Consumer Buyers retain all statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation, which are not affected by these Conditions or the Warranty Terms.
13.1 Nothing in these Conditions shall limit or exclude DTECH’s liability for: (a) death or personal injury caused by DTECH’s negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited or excluded by law.
13.2 Subject to Clause 13.1, DTECH’s total aggregate liability to the Buyer in connection with any Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total price paid or payable by the Buyer for the Goods giving rise to the claim.
13.3 Subject to Clause 13.1, DTECH shall not be liable to the Buyer for any: (a) loss of profit; (b) loss of revenue or business; (c) loss of anticipated savings; (d) loss of contracts or goodwill; (e) damage to reputation; (f) loss of data; (g) indirect, consequential, special, or incidental loss or damage; howsoever arising.
13.4 For Business Buyers, these limitations apply whether or not DTECH has been advised of the possibility of such losses.
13.5 Consumer Buyers’ statutory rights are not affected by Clauses 13.2 and 13.3.
14.1 The Buyer shall indemnify and hold harmless DTECH, its directors, employees, and agents against all claims, liabilities, losses, costs, and expenses (including legal fees on an indemnity basis) arising from or connected with:
(a) any breach by the Buyer of these Conditions;
(b) the Buyer’s use, installation, storage, or resale of the Goods in breach of these Conditions or applicable law;
(c) any specification, design, or instruction provided by the Buyer that causes DTECH to infringe any third party’s Intellectual Property Rights; or
(d) any claim by a third party arising from a product or service supplied by the Buyer that incorporates DTECH’s Goods, where such claim arises from the Buyer’s acts or omissions.
15.1 Standard stock orders placed and confirmed may be cancelled by the Buyer without charge only if notification is received by DTECH in writing before the Goods have been allocated, packed, or despatched.
15.2 Where a standard order has been allocated or despatched, cancellation charges shall apply as follows: (a) up to 100% of invoice value for Goods already despatched or in transit; (b) up to 50% of invoice value for Goods allocated from stock but not yet despatched.
15.3 Special or bespoke Goods (including custom-manufactured cables) may not be cancelled once an order is confirmed. The Buyer shall remain liable for 100% of the agreed price whether or not delivery has been made.
15.4 Where a Buyer places a standing order or blanket purchase order for scheduled deliveries, the Buyer may not suspend or defer scheduled call-offs without DTECH’s prior written consent. If the full order quantity has not been called off by the end of the agreed period, DTECH reserves the right to invoice and deliver the outstanding balance.
15.5 In the event of partial cancellation, DTECH reserves the right to recalculate the pricing applicable to the uncancelled portion as if it were a standalone order, and to re-invoice the Buyer accordingly.
16.1 No Goods may be returned to DTECH without prior written authorisation from DTECH. Unauthorised returns will not be accepted and may be returned to the Buyer at the Buyer’s expense.
16.2 Authorised returns must be: (a) returned in original, unopened, and undamaged packaging; (b) accompanied by DTECH’s returns authorisation number; (c) received by DTECH within twenty-one (21) days of authorisation; and (d) at the Buyer’s cost and risk in transit.
16.3 A handling and restocking charge of up to fifteen percent (15%) of the invoice value may be applied at DTECH’s discretion to all authorised returns.
16.4 Special, custom-manufactured, cut-to-length, or bespoke items may not be returned under any circumstances except where they are proven to be defective at the time of delivery.
17.1 Where Goods are exported from the United Kingdom, the Buyer is solely responsible for: (a) ensuring the Goods comply with all applicable laws, standards, regulations, and product safety requirements in the destination country; (b) obtaining all required export or import licences, permits, and approvals; (c) paying all applicable duties, tariffs, customs fees, and taxes; and (d) complying with all applicable sanctions and export control laws.
17.2 DTECH makes no warranty that the Goods comply with the laws, technical standards, or regulatory requirements of any country outside the United Kingdom and shall not be liable if the Goods are prohibited, restricted, or non-compliant in the country of import.
17.3 The Buyer shall not export or re-export any Goods in violation of applicable export control laws, including UK Export Control legislation, EU dual-use regulations, and US Export Administration Regulations (EAR) where applicable.
17.4 The Buyer shall indemnify DTECH against all losses, penalties, fines, and claims arising from the Buyer’s failure to comply with export and import regulations.
18.1 DTECH may, by written notice, immediately terminate any Contract, cancel all outstanding orders, and/or suspend credit facilities without liability if any of the following events occur (“Insolvency Events”):
(a) the Buyer proposes or enters into a voluntary arrangement with its creditors, or becomes subject to a moratorium;
(b) an administration order is made in respect of the Buyer, or an administrator is appointed;
(c) a receiver, administrative receiver, or liquidator is appointed over any of the Buyer’s property or assets;
(d) the Buyer passes a resolution for winding-up or a winding-up order is made by a court (other than for solvent reconstruction or amalgamation);
(e) the Buyer (being an individual or partnership) becomes bankrupt or enters into any arrangement with creditors;
(f) the Buyer ceases or threatens to cease to carry on business; or
(g) DTECH reasonably apprehends that any of the events above is imminent.
18.2 On the occurrence of any Insolvency Event: (a) all sums outstanding from the Buyer to DTECH shall become immediately due and payable; (b) DTECH’s retention of title rights under Clause 10 shall be immediately enforceable; and (c) the Buyer’s right to deal in the Goods under Clause 10.3 shall immediately cease.
18.3 DTECH shall be entitled to offset any sums owed by DTECH to the Buyer against any sums owed by the Buyer to DTECH.
19.1 DTECH shall not be in breach of Contract or otherwise liable for any failure or delay in performance of its obligations to the extent such failure or delay is caused by a Force Majeure Event.
19.2 A Force Majeure Event includes but is not limited to: acts of God; fire, flood, storm, or natural disaster; pandemic or epidemic declared by a recognised authority; war, terrorism, riot, or civil unrest; governmental acts, regulations, embargoes, or sanctions; energy shortages or utility failures; labour disputes, strikes, or industrial action; interruption or failure of global supply chains; shortage or unavailability of raw materials; or failure of third-party carriers or IT systems.
19.3 DTECH shall notify the Buyer as soon as reasonably practicable upon becoming aware of a Force Majeure Event and its likely duration.
19.4 If a Force Majeure Event continues for an extended period, DTECH shall be entitled to suspend performance of its obligations for the full duration of the Force Majeure Event without liability. Neither party shall be entitled to terminate the Contract solely on the grounds that a Force Majeure Event is continuing, unless DTECH in its sole discretion elects to do so by written notice. DTECH shall not be liable for any losses, costs, or damages arising from any period of suspension howsoever long, provided DTECH continues to use reasonable endeavours to resume performance as soon as practicable. Where DTECH elects to terminate under this Clause, the Buyer shall remain liable for payment for all Goods already delivered or allocated prior to termination.
20.1 All Intellectual Property Rights in DTECH’s Goods, designs, specifications, catalogues, documentation, and website content remain the property of DTECH or its licensors.
20.2 Nothing in these Conditions transfers any Intellectual Property Rights to the Buyer. The Buyer shall not copy, reverse engineer, reproduce, or create derivative works from any DTECH Goods, drawings, or documentation without DTECH’s prior written consent.
20.3 DTECH’s trademarks, brand names, and trade dress may not be used by the Buyer in any marketing, promotional material, or public communication without DTECH’s prior written consent.
21.1 Each party shall comply with its obligations under applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.
21.2 DTECH will process personal data of the Buyer’s representatives and contacts for the purposes of managing the business relationship, processing orders, credit management, and trade credit insurance. Full details are set out in DTECH’s Privacy Policy available at www.dtechcables.com.
21.3 The Buyer consents to DTECH sharing relevant Buyer data (including account, payment, and financial information) with: (a) DTECH’s Trade Credit Insurer; (b) credit reference agencies; (c) debt collection agents; and (d) professional advisers, to the extent necessary for credit management, insurance, and debt recovery purposes.
22.1 All orders placed via DTECH’s website are subject to these Conditions and DTECH’s online checkout terms. In the event of conflict, these Conditions shall prevail unless expressly stated otherwise.
22.2 Business Buyers purchasing online acknowledge that these are commercial transactions and that the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 do not apply, except where the Buyer is a Consumer Buyer.
22.3 Consumer Buyers have a statutory right to cancel orders placed online within fourteen (14) days of receiving the Goods (“cooling-off period”) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, except for: (a) custom or bespoke Goods made to the Consumer Buyer’s specification; or (b) Goods that have been used, opened, or installed.
22.4 Payment for online orders is processed securely via DTECH’s appointed payment provider. DTECH does not store card or sensitive payment data. By placing an online order, the Buyer authorises DTECH to charge the payment method provided.
22.5 DTECH takes reasonable measures to ensure the accuracy of its online product information, but does not warrant that product descriptions, images, specifications, or pricing displayed online are free from error. DTECH reserves the right to correct any errors without liability.
22.6 Placing an order on DTECH’s website constitutes an offer by the Buyer to purchase the specified Goods at the stated price. No contract is formed until DTECH issues a written order acknowledgement or despatch confirmation by email. An automated order receipt or acknowledgement of payment does not constitute acceptance of the order. DTECH reserves the right to decline or cancel any online order at any time prior to despatch, in which case any payment taken will be refunded in full within five (5) business days.
22.7 All online orders are subject to stock availability. Where Goods are shown as available on the website but are subsequently found to be out of stock, DTECH will notify the Buyer as soon as practicable and offer either a revised delivery date, a suitable substitute, or a full refund. DTECH shall not be liable for any loss arising from the non-availability of Goods.
22.8 Prices displayed on DTECH’s website are exclusive of VAT unless expressly stated otherwise. VAT will be applied at the applicable rate and shown clearly at checkout prior to the Buyer completing the order. DTECH reserves the right to correct any pricing errors on the website at any time. Where an order has been placed at an incorrectly stated price, DTECH will notify the Buyer and offer the option to proceed at the correct price or cancel for a full refund.
22.9 For Consumer Buyers exercising their right to cancel under Clause 22.3, the Consumer Buyer must notify DTECH in writing within fourteen (14) days of receiving the Goods by emailing connect@dtechcables.com. The Consumer Buyer must then return the Goods to DTECH within a further fourteen (14) days of giving notice of cancellation, at the Consumer Buyer’s own cost unless the Goods are faulty or incorrectly supplied. DTECH will issue a full refund of the original purchase price within fourteen (14) days of receiving the returned Goods in their original condition. DTECH reserves the right to reduce the refund to reflect any diminution in value caused by the Consumer Buyer’s handling of the Goods beyond what is necessary to inspect them.
22.10 For Business Buyers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply. Online orders placed by Business Buyers are governed exclusively by these Conditions, including the cancellation and returns provisions set out in Clauses 15 and 16.
22.11 DTECH’s website may include product descriptions, specifications, images, and technical data. Whilst DTECH takes reasonable care to ensure accuracy, such information is provided for general guidance only and does not form part of the contractual specification unless expressly confirmed in writing. The Buyer is responsible for satisfying itself that the Goods are suitable for its intended purpose prior to ordering.
22.12 DTECH’s website uses secure third-party payment processing. DTECH does not store, access, or retain full payment card details. All online payments are subject to the terms of the relevant payment provider. DTECH shall not be liable for any failure, delay, or security breach attributable to the payment provider’s systems.
23.1 The Buyer shall comply with all applicable laws, regulations, and industry standards in connection with the purchase, use, installation, and resale of the Goods, including health and safety legislation, building regulations, and applicable wiring and cabling standards.
23.2 DTECH’s Goods are manufactured to UK and applicable international standards. The Buyer is responsible for ensuring that Goods comply with any additional standards required for specific applications or territories.
24.1 Both parties shall comply with all applicable laws relating to anti-bribery, anti-corruption, and anti-money laundering, including the Bribery Act 2010.
24.2 DTECH operates a Modern Slavery policy in accordance with the Modern Slavery Act 2015. The Buyer shall take reasonable steps to ensure its own supply chain is free from slavery, forced labour, and human trafficking.
25.1 No failure or delay by DTECH in exercising any right, power, or remedy under these Conditions shall operate as a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach. No waiver shall be effective unless made in writing and signed by an authorised representative of DTECH.
26.1 If any provision of these Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect.
27.1 DTECH reserves the right to amend, update, or replace these Conditions at any time and without prior notice. The current version of these Conditions shall be published on DTECH’s website at www.dtechcables.com and shall be deemed incorporated into all Contracts from the date of publication.
27.2 Where a Contract has already been formed and confirmed in writing by DTECH prior to an amendment, the Conditions in force at the date of that order acknowledgement shall apply to that specific Contract unless the Buyer expressly agrees in writing to the updated Conditions. All new orders placed after the date of publication of any updated Conditions shall be subject to the updated Conditions automatically.
27.3 It is the Buyer’s responsibility to check the current version of these Conditions before placing each order. Placing an order constitutes acceptance of the Conditions in force at that time.
28.1 These Conditions, together with any written quotation, order acknowledgement, or special terms agreed in writing, constitute the entire agreement between DTECH and the Buyer in respect of the Goods and supersede all prior representations, agreements, and understandings.
28.2 The Buyer acknowledges that it has not relied on any oral or written representation, warranty, or undertaking not expressly incorporated in these Conditions when entering into a Contract.
29.1 Any formal notice under these Conditions shall be in writing and delivered by: (a) hand; (b) first-class or recorded post to the registered office or principal place of business of the recipient; or (c) email to the email address of DTECH’s authorised representative (connect@dtechcables.com) or the Buyer’s authorised representative.
29.2 Notices sent by post shall be deemed received two (2) business days after posting. Notices sent by email shall be deemed received at the time of successful transmission, unless received outside business hours (09:00–17:30 Monday to Friday, excluding UK public holidays), in which case they shall be deemed received at 09:00 on the next business day.
30.1 These Conditions and every Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales.
30.2 For Business Buyers, the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute, claim, or matter arising in connection with these Conditions or any Contract.
30.3 For Consumer Buyers, nothing in this Clause affects the Consumer Buyer’s right to bring proceedings in their local courts as permitted under applicable law.
30.4 DTECH may, at its discretion, seek injunctive relief or other urgent remedies in any court of competent jurisdiction outside England and Wales where necessary to protect its rights under the Retention of Title provisions or otherwise.
30.5 For disputes involving international or cross-border transactions, DTECH may at its sole election, in lieu of proceedings in the English courts under Clause 29.2, refer any dispute to final and binding arbitration administered by the London Court of International Arbitration (LCIA) in accordance with the LCIA Rules in force at the time of the dispute. The seat of arbitration shall be London, England. The language of the arbitration shall be English. The tribunal shall consist of a sole arbitrator unless the parties agree otherwise. The Buyer irrevocably submits to such arbitration where elected by DTECH. An arbitration award issued under this Clause shall be final and binding on both parties and enforceable in any jurisdiction that is a signatory to the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards 1958. Nothing in this Clause prevents DTECH from seeking urgent injunctive or interim relief from any court of competent jurisdiction in parallel with or prior to the commencement of arbitration proceedings.
30.6 Before commencing formal legal proceedings or arbitration, the parties shall attempt in good faith to resolve any dispute by escalation to senior management of each party. Either party may initiate this process by serving written notice of the dispute on the other. The parties shall meet or confer within fourteen (14) days of such notice to attempt resolution. If the dispute is not resolved within thirty (30) days of the notice (or such longer period as agreed in writing), either party may proceed to litigation or arbitration as applicable. This Clause shall not prevent DTECH from seeking urgent interim relief at any time.
DTECH Cabling Systems (UK) Limited | Company No. 10652546 | VAT No. 353964372 | 86–90 Paul Street, London, EC2A 4NE
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DTECH® Heavy Duty Branded Velcro Cable Ties 20 Pack
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